Terms & Conditions
This website is operated by Bernarda. Throughout this site, the terms "we", "us" and "our" refer to Bernarda. By accessing and using this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not access and use this website.
If you have any queries relating to these terms and conditions please contact us at firstname.lastname@example.org
Use of the Website
You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Conditions:
You warrant that:
- The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, products available on this Website without notice at any time.
- Change our Terms and Conditions without notice at any time.
- Refuse to provide services to anyone for any reason at any time.
The headings used in this agreement are included only for convenience and will not limit or otherwise affect these Terms and Conditions.
Products or Services
Once you have placed an order with us, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order will be completed when we email you to confirm the despatch of your order.
We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorisation of payment, shipping restrictions apply to a particular item or we are unable to make your order as per your personalisation specifications.
We may refuse to process and/or accept a transaction for any reason or refuse service to any time.
Certain products and/or services may only be available online through this Website.
We have made every effort to display as accurately as possible the colours and images of our products that appear in our online store. We cannot guarantee that the screen of your device will display colours accurately.
Engraving is only available on products that are sold by Bernarda on this website.
Complimentary engraving is only available on applicable products. Complimentary engraving is only eligible on Bernarda's designs that are listed on this website.
Any engraving that is of a custom design, depending on the complexity of the design or on the size of the engraving, may be subject to an engraving fee.
Orders placed through our website using our engraving designer tool will be engraved exactly as per your instructions given via the engraving designer tool.
Delivery times may vary with items that are made to order. Where applicable this will be specified in the item description on our website. Occasionally our delivery to you may be affected by an event outside of our control.
Delivery of an order will be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
Online Order Cancellations
If you wish to cancel an order placed on bernarda.co.uk please email us within 2 hours of placing your online order. If your order has already been dispatched, we are unable to redirect your order therefore we request that, if eligible, you return the items for a refund.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we can track your delivery. We are unable to refund or replace lost items until 20 working days after the date of despatch. This is the amount of time it takes for Royal Mail to classify a package as being lost.
When we send items internationally the parcels are often handled by more than one postal service. Sometimes this may mean that delivery problems can occur. When we send a parcel abroad, the delivery is the responsibility of the destination country's postal service. Delays can occur due to customs checks.
Third Party Links
Content, products and services available via our Website may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for screening or checking the content or accuracy and we do not warrant and are not responsible for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made n connection with any third-party websites. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
The entire content of the website, including all jewellery design and the use of the name Bernarda is the sole property of Bernarda. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content which appear on this website. You may not use any such content in connection with any business or commercial enterprise.
Orders can be placed online and paid for securely using Visa, MasterCard, Apple Pay, American Express or PayPal.
We treat all your personal information as strictly confidential and we promise to never share, sell, lease or distribute your personal details with any third party for any marketing or mailing purposes.
When you shop on this website we will ask for and collect personal information form you such as your: name, email address, billing address, delivery address, telephone number(s) and product selections. We may also collect information such as the URL you came from, your IP address, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed by you and any search terms that were entered on our website. All this information is held on secure servers. In order to prevent unauthorised access or disclosure we have the suitable physical, electronic and managerial procedures in place to secure this information.
We may use your information for only the following purposes:
- Processing your order(s)
- For strictly our own statistical and survey purposes
- (By your consent) to notify you of products or offers that may be of interest to you
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind and email us at email@example.com
- You may request details of the personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of this information please email us at firstname.lastname@example.org
- You may request for us to delete any personal information which we hold about you.
If you believe that any information we are holding on you is incorrect, please email us as soon as possible at email@example.com. We will amend any information at your request.