FAQs

Below are some of our most frequently asked questions. If this page doesn't answer any of your questions please don't hesitate to contact us.

  

How long will my order take to make?

Our jewellery is made to order. If you have ordered a blank item (without engraving) please allow us up to five working days to complete your order before we ship it to you. If you have ordered an item with engraving please allow us up to seven working days to complete your order before we ship it to you.

 

Can I see a draft of my engraving before I order?

Yes, of course! If you're not comfortable using our engraving designer tool or you simply have special instructions for your engraving please don't hesitate to contact us first. We'll design your draft for you and we'll only engrave it once you've signed off on it.

  

Can you engrave my own design?

Yes! We welcome all custom engravings. Depending on the complexity of the design and the size of the engraving we may charge extra for custom engravings. You're always welcome to contact us first to ask for a quote.

  

What colour will my engraving be?

The colour of your engraving will totally depend on the design and the size of the engraving surface area. Engravings are generally the same colour as the gold however some designs constitute of fine lines and narrow engraving areas which appear darker. These areas will always appear darker than the larger engraved surfaces because light can't enter those narrow surfaces and your eyes see this as a darker colour. Engraved surfaces may also change colour with time depending on how you store your jewellery, dirt and dust may collect inside the engraved area. Visit our jewellery care page to get tips on how to care for your jewellery.